Advicent website privacy notice
Review/Revision Date: June, 2021
Advicent Solutions and its affiliated entities (collectively, “Advicent”) are committed to managing the collection, use and disclosure of your Personal Information. This Privacy Notice describes how Advicent may collect and handle your Non-Personal Information and Personal Information in connection with your activities with Advicent, including those related to Internet services controlled by Advicent, including websites and applications. You should read this Privacy Notice before using this website and before engaging Advicent for products or services.
Collection and Use of Personal Information
Advicent collects two types of information about our users: Non-Personal Information and Personal Information.
Non-Personal Information is the anonymous information that is automatically collected when you use any of Advicent’s Internet services. Non-Personal Information includes, but is not limited to: client IP (Internet Protocol) address; server IP address; server port; domain used to access an Advicent Internet service; referring domain or website; type and version of operating system and web browser; search query (keywords entered into a search engine); the date and time the access occurred; which resources were accessed. Non-Personal Information is used in aggregate form in order to track and improve the efficiency of Advicent Internet services. Advicent may also use Non-Personal Information as part of an investigation of any suspected data event.
Personal Information means any information about an identifiable individual, and may include, but is not limited to: (i) your name, address, phone number, fax number, or email address; and (ii) credit and/or billing information. Personal Information is collected by Advicent when you voluntarily give it to Advicent. We may also receive Personal Information from our business partners and other third parties, provided that such parties confirm to us that you have consented to the disclosure to Advicent of your Personal Information. We ask that you not send us or disclose any sensitive personal information (for example, social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, or trade union membership) on or through our websites or via other means. Our websites, products and services are not directed at children nor do we knowingly collect information from anyone under the age of 16.
Advicent collects and uses Personal Information to provide you with the products and/or services you have requested from us and to contact you in order to provide you with product-related information, including: news; training and support; customized services; product documentation; and promotional materials. You may at any time withdraw your consent to any further collection, use, or disclosure of Personal Information by contacting our Privacy Officer via the contact information provided below.
Advicent uses Google Analytics. Visit the site “How Google uses information from sites or apps that use our services”, located at https://policies.google.com/technologies/partner-sites (or any other URL Google may provide from time to time), to learn more about how Google uses data. If you would like to opt-out of Google Analytics, Google has developed an opt-out browser add-on that you can download and install for your web browser here: https://tools.google.com/dlpage/gaoptout
Advicent uses Pendo, a product experience and digital adoption solution. If you use an Advicent product, your name and other data related to your usage of the product(s) will be captured, stored, and analyzed by Pendo and/or Advicent. Advicent uses this data to improve its products and services. To learn more about this data usage visit https://www.pendo.io/privacypolicy/ or any other URL which Pendo may provide from time to time
Disclosure of Personal Information
To enable Advicent to efficiently provide the products and services you have requested, Advicent may share your Personal Information with third parties who are acting on Advicent’s behalf as agents, suppliers or service providers. Such third parties are only provided with such information as is necessary for the purpose stipulated by Advicent and are subject to confidentiality obligations. Advicent will never sell your Personal Information to anyone. Advicent may, however, sell all of its data, including your Personal Information, to an acquiring party as part of a merger or sale of substantially all of Advicent’s assets or stock. If you have questions or concerns about the disclosure of your Personal Information, or if you believe your information has been improperly disclosed by Advicent, contact our Privacy Officer via the contact information provided below.
If you have applied for a job with Advicent, we transfer your Personal Information to Hirebridge, LLC and Criteria Corp., which provide applicant tracking services. Hirebridge, LLC and Criteria Corp. Their privacy notices can be found at https://www.hirebridge.com/corp/privacy.aspx and https://www.criteriacorp.com/privacy.php.
Maintenance and Accuracy of Information
Advicent will try to ensure that information about you is accurate, complete, and up-to date. Advicent will document and archive your information for as long as we have an ongoing business relationship with you and will use your Personal Information for the purpose for which it was collected. At the time that our business relationship is terminated, we will maintain copies of all information collected as required by applicable law and in accordance with industry standard record retention practices. At the end of the retention period, your information will be destroyed or your Personal Information will be deleted and the sum of the information (which would now be anonymous) may be added to a permanent archive of business statistical information for our use.
Advicent is dedicated to keeping its records up to date. As long as we have a business relationship, we may periodically request that you verify that our records are accurate. If at any time you feel that our records are inaccurate, or that your information has been used for a purpose other than that intended, please contact our Privacy Officer via the contact information provided below.
Advicent is committed to the security of your Personal Information and has implemented policies and procedures designed to protect the privacy of your Personal Information. Advicent strives to (1) protect your Personal Information in a manner commensurate with its sensitivity; and (2) take reasonable steps to prevent your Personal Information from being stolen, lost, accessed, copied, used, or modified without permission.
Documents of a confidential nature that are downloaded, viewed, or sent through Advicent’s software services are secured with TLS encryption. This encrypts any information that is sent to you and protects against unauthorized access.
Access to Information
You may have certain rights relating to your Personal Information, subject to applicable local data protection laws.
If you are located in a jurisdiction with data protection laws that provide individuals with certain rights, such as Europe or the State of California, some or all of the rights described below may be available to you regarding your Personal Information held by us:
- Access. You may ask us for a copy of the Personal Information we hold about you, as well as know more about how we process your Personal Information.
- Correction. If any Personal Information we hold about you is incomplete or inaccurate, you can request that we rectify it, subject to our verification of the accuracy of the new data you provide to us.
- Erasure. This is a request to delete or remove your Personal Information and is subject to limitations. You also have the right to ask us to delete or remove your Personal Information.
- Object. You may object to processing your Personal Information for direct marketing purposes or where our processing is based on legitimate interests.
- Withdraw consent. Where our processing is based on your consent, you may withdraw that consent at any time.
If you would like to exercise rights that may be available to you, please notify us at email@example.com. We will respond to all legitimate requests promptly and, in any event, within any timeframes prescribed by applicable law.
If you have not submitted your Personal Information directly to us, but to one of our clients or customers, please reach out to them directly to exercise any rights that may be available to you. When we act as a data processor we are not responsible for the obligations of the data controller, including the provision of the individual rights stated above.Advicent’s Privacy Notice is not intended to create any contractual or other legal rights in or on behalf of any party. Advicent reserves the right to change this Privacy Notice at any time by posting revisions on its websites.
If you have questions or concerns about the security of your Personal Information, or if you believe your information has been improperly released, contact our Privacy Officer at the email address or the mailing address contained at the end of this Privacy Notice.
You may contact Advicent as follows:
Advicent Solutions, LP
Attn: Privacy Officer
10700 W. Research Drive
Milwaukee, WI 53226
Advicent shall inform an individual of the purpose for which it collects and uses the Personal Information and the types of non-agent third parties to which Advicent discloses or may disclose that Information. Advicent shall provide the individual with the choice and means for limiting the use and disclosure of their Personal Information. Notice will be provided in clear and conspicuous language when individuals are first asked to provide Personal Information to Advicent, or as soon as practicable thereafter, and in any event before Advicent uses or discloses the Information for a purpose other than for which it was originally collected.
Advicent commits that it will strive to apply the Principles to all EU Personal Information it receives in reliance on the Privacy Shield program.
Advicent will offer individuals the opportunity to choose (opt out) whether their Personal Information is (1) to be disclosed to a third party or (2) to be used for a purpose other than the purpose for which it was originally collected or subsequently authorized by the individual. If Advicent seeks to collect Sensitive Personal Information, Advicent will give individuals the opportunity to affirmatively or explicitly consent (opt in) to the disclosure of the information to a third party or use for a purpose other than the purpose for which it was originally collected or subsequently authorized by the individual. Sensitive Personal Information means personal information specifying medical or health conditions, racial or ethnic origin, sexual orientation, political opinions, religious or philosophical beliefs, or trade union membership.
Transfers of Personal Information
Prior to disclosing Personal Information to a third party, Advicent shall apply the notice and choice principles. Advicent shall ensure that any third party acting as an agent for which Personal Information may be disclosed subscribes to the Principles or are subject to law providing the same level of privacy protection as is required by the Principles, or that the third party has agreed in writing to provide a level of privacy protection equal to that required by the relevant principles.
Advicent shall take reasonable steps to protect the Information from loss, misuse and unauthorized access, disclosure, alteration, and destruction. Advicent has put in place appropriate physical, electronic, and managerial procedures designed to safeguard and secure the Information from loss, misuse, unauthorized access or disclosure, alteration, or destruction.
Advicent shall only use Personal Information in a way that is compatible with and relevant for the purpose for which it was collected or authorized by the individual. To the extent necessary for those purposes, Advicent shall take reasonable steps to ensure that Personal Information is accurate, complete, current, and reliable for its intended use.
Advicent shall allow an individual access to their Personal Information and allow the individual to correct, amend, or delete inaccurate Personal Information, except where the burden or expense of providing access would be disproportionate to the risks to the privacy of the individual in question or where the rights of persons other than the individual would be violated, or as otherwise prohibited by law.
Advicent shall investigate questions and complaints about our information collection practices outlined and is committed to resolve any privacy concerns that individuals may have regarding this policy. Please contact Advicent using the contact details above.
In addition, Advicent has agreed to participate in the dispute resolution procedures of the panel established by the EU data protection authorities (DPAs) to resolve disputes pursuant to the Principles. A resident of the European Union (EU) whose inquiry has not been satisfactorily addressed may contact either the EU DPAs panel at firstname.lastname@example.org or individual EU DPAs using the information provided at http://ec.europa.eu/justice/data-protection/bodies/authorities/eu/index_en.htm.
Advicent is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC) and any other applicable U.S. authorized statutory body.
Advicent may be required to disclose Personal Information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.